Our Terms & Conditions


These Terms & Conditions were last updated on 9th May 2018.

In these terms and conditions all references to ‘you’, ‘your’, ‘client’ are to the person, firm, or corporate body who buys, subscribes or agrees to buy services from WordsAndPeople.co.uk; all references to ‘us’ or ‘we’ are to WordsAndPeople.co.uk. No variation or alteration of these terms and conditions shall be valid or enforceable unless approved in writing by us. Our terms and conditions may be updated without prior notice. You can review the latest version of the terms and conditions at: www.WordsAndPeople.co.uk/terms/. You are subject to compliance with the terms and conditions set forth below.

Contact details

You undertake to keep us informed of your latest contact information, including your postal address, telephone number and email forwarding address.


a). Development and Modification of website pages and website services are billed singularly as ‘set-up’ costs.
b). Website hosting and email services are paid monthly by standing order.

c). Other services are billed as described on the invoice e.g. renewal for some domain names may be billled bi-annually.

You agree to supply payment as invoiced for the services received from WordsAndPeople.co.uk. Please note that unless otherwise agreed in writing, our trading terms for payment are 14 days from date of invoice. You agree that until and unless you notify WordsAndPeople.co.uk of your desire to cancel any or all services received, you will pay for those services as stated above.

Your website and/or email services may be suspended or terminated if any sum due is unpaid or is in arrears. WordsAndPeople.co.uk reserve the right to withhold transferral of domain names, website pages, or other property until all arrears are paid in full.
Until such time that cleared payment is received in full, we remain the sole owner of any files created or modified by us for a client (including but not limited to) Graphics, HTML files, Website scripts, or Programming pertaining to any contract or job of work or Programme.
If any sum due remains unpaid or is in arrears for a period we consider to be excessive, and after we have posted a final notification to the postal address you have registered with us, we reserve the right to:
– Take legal action to recover payment,
– Take possession of any files created or modified by us (including but not limited to) Graphics, HTML files, Website scripts, or Programming pertaining to any contract or job of work or Programme; and sell it to a 3rd party cover our costs,
– Suspend all Services provided to you by WordsAndPeople.co.uk, including email and website hosting services.


You may cancel the service at any time, provided that you give us notice at least 28 days before the date you wish your service to stop and pay your outstanding account; if a payment falls due during those 28 days, we will still require payment. To cancel your service you must send us notice by post. We will accept notice by email providing we have received and manually replied to the email. If you choose to cancel a project or any service, then any deposit payed by you is non-refundable.

Project completion

On completion of design and development work we will request your review and approval. If no follow up points are received by us within 21 days we will consider the task complete, and all later alterations will be considered new work and charged at our usual rate. Also where we have received approval from you, pertaining to any works or services provided by us and said written notice accepting final acceptable quality of goods or services, no liability whatsoever can be accepted by us for errors in spelling, grammar, diction, function or any other problem or consequence arising from such errors. Where possible, such errors will be corrected by us at your request. Any and all such changes will be charged at our usual rate.

No warranties

You expressly understand and agree that whilst we will use all reasonable endeavours to maintain our services, WordsAndPeople.co.uk are connected to the worldwide internet, and as such we have no jurisdiction over any system which is outside of our network.

WordsAndPeople.co.uk makes no warranties or representations of any kind for the services being offered. The service is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to warranties of title, non-infringement, or implied warranties of merchantability or fitness for a particular purpose. No advice or information given by WordsAndPeople.co.uk or its agents or employees shall create a warranty. WordsAndPeople.co.uk provides no warranty that the service will be uninterrupted or error free or that any information, software or other material accessible on the service is free from viruses or other harmful components. Under no circumstances shall WordsAndPeople.co.uk be liable for any direct, indirect, special, punitive, or consequential damages that result in any way from your use of or inability to use the service, or for your authorized third parties’ use of the service to access your Web Tools, or your or any third parties’ reliance on or use of information, services, or merchandise provided on or through the service, or that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation or transmission, or any failure of performance. If you are dissatisfied with WordsAndPeople.co.uk services or any of its terms, conditions, rules, policies, guidelines, or practices, your sole and exclusive remedy is to discontinue using the service.

Search engines

In many cases our search engine services are able to obtain high search engine positions. Contrary to some companies we make plain the fact that it is not possible to ‘guarantee’ a ‘No1’ search engine placement for a competitive word or phrase on one of the top 10 search engines, and we do not offer such a guarantee.

Content management

Content managed pages allow the client or other person/s with knowledge of the page password and username to add and modify the text content. While using the service, you may not:
Post or transmit any unlawful, threatening, abusive, libelous, defamatory, obscene, offensive, indecent, pornographic, profane, or otherwise objectionable information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any UK or international law, including laws and regulations protecting intellectual property including copyright, trademark, trade secret and misappropriation laws.

Transfer of website

Upon written request or notice by email where we have received and manually replied to the email WordsAndPeople.co.uk will transfer your website to you or an agency that you specify; in such cases we may provide the website in a ‘zip’ file. We accept no responsibility for a third party or your inability to use such website files. We will not transfer web site pages, code, images or other material whilst any payments are outstanding on your account.

Domain names

Upon writen request or notice by email where we have received and manually replied to the email WordsAndPeople.co.uk will transfer your domain name to a registrar that you specify. We may charge an additional transfer fee to cover the cost of administration. We will not transfer domain names whilst any payments are outstanding on your account.

We renew all domains that we manage for you before they expire, unless you instruct us not to renew. Instruction to not renew a domain must be received by us no less than 45 days before the expiry date of the domain name. Domain renewals are part of our standard billing processes (see payment above).

Refusal or discontinuance of service

WordsAndPeople.co.uk reserves the right to refuse or discontinue service to anyone at our sole discretion. We reserve the right to refuse to post or to remove any information or materials, in whole or in part, that, in our sole discretion, are unacceptable, undesirable, or in violation of this agreement.

Data protection

Each party shall for the duration of any agreement governed by these Terms and Conditions comply with the provisions of the Data Protection Act 1998, (including the data protection principles set out in that Act) and any similar or analogous laws, regulatory requirements or codes of practice governing the use, storage or transmission of personal data and shall not permit anything to be done which might cause or otherwise result in a breach by either party of the same.

Notices of changes to our terms and conditions

Notices to you may be made via e-mail, or regular mail. We may also provide notices of changes to the terms and conditions or other matters by displaying notices or links to notices at: www.WordsAndPeople.co.uk/terms/


These Terms & Conditions were last updated on 9th May 2018.